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Help Center - StashAway

Help Center

Income portfolio is our first SGD-denominated and SGX-traded portfolio, and the portfolio is available to both retail and accredited investors.  
 
The portfolio is comprised of six SGX-listed ETFs that represent a mix of SGD-denominated government bonds, agency bonds, investment-grade corporate bonds, real estate investment trusts, and dividend-focused equities.

What is the Income portfolio?

The StashAway Risk Index for our Income Portfolio is 12%. 
 
However, in certain economic regimes, our system may adjust downward the SRI of the portfolio to maximise medium-term (3 to 5 years) yield and returns efficiency. A scenario where the SRI changes should not change your projected medium-term returns.

What is the SRI for an Income Portfolio?

ETFs that are allocated in our Income portfolio are the Straits Times Index, SG Government Bond, SGD Investment Grade Corp Bond, S-REIT, Phillip SGD Money Market, and Asia High Yield Corporate Bonds.

Which ETFs are in the Income Portfolio?

We accept Singaporean Dollars for the Income Portfolio. Like any other of our portfolios, there’s no minimum deposit amount.
 
To receive the dividends to your bank account, your Income Portfolio needs to generate a minimum of $20 SGD in dividend payouts on a monthly basis. Anything your Income Portfolio earns below this amount during a calendar month will automatically be reinvested. Because the dividend yields and payout schedule is determined by fund managers and are subject to change, you might experience months with dividend payouts above the $20 SGD minimum and below or none on other months.

What currency and is there a minimum deposit for Income portfolio?

Depending on which bank you are transferring from, the instructions could vary. We’ve included the transfer instructions in your StashAway account. 
 
To view the instructions, you can do the following:
For Web Application:
<ol>
<li style="font-weight: 400;">Select “Manage deposits”</li>
<li style="font-weight: 400;">Click on “One-time” or “Monthly” deposit plan</li>
<li style="font-weight: 400;">Under Income, update your deposit plan and choose your desired transfer method</li>
<li style="font-weight: 400;">Click “Continue” &gt; “Confirm” </li>
</ol>
 For Mobile Application:
<ol>
<li style="font-weight: 400;">Click the “Deposit” icon on the Home page</li>
<li style="font-weight: 400;">Choose between “Personal account” or “SRS account”</li>
<li style="font-weight: 400;">Select "eGIRO or Manual Deposit" </li>
<li style="font-weight: 400;">Click on “One-time” or “Monthly” deposit plan</li>
<li style="font-weight: 400;">Under Income, update your deposit plan and choose your desired transfer method</li>
<li style="font-weight: 400;">Click “Continue” &gt; “Confirm” </li>
</ol>

How do I deposit funds into my Income portfolio?

To update the instructions for One-time or Monthly Deposit, kindly refer to the following:
 
Web App: Select  "Manage Deposits" &gt; Choose either "Personal Account" or "SRS Account" &gt; Select either update one-time or monthly deposit plan &gt; Proceed to update the amount &gt; Click “Continue" &gt; "Confirm" and "Done" to complete the update.
 
Mobile App: Click the "Deposit" icon on the Home page &gt; Choose between “Personal account” or “SRS account” &gt; Then select "eGIRO or Manual Deposit" &gt; Select “one time or monthly deposit” &gt; Click "Modify" and select "Edit deposit amount" &gt; Proceed to update the amount &gt; Click “Continue" and "Done" to complete the update.
 *Only SGD is allowed for deposit to this portfolio
 
Kindly note that making an amendment to a one-time or monthly deposit plan before we receive your funds will replace any previous one-time or monthly deposit plan. Hence, our system will allocate the funds based on the latest one-time or monthly deposit plan when our bank receives the funds.
 
If the recurring payment is being made via standing instruction from your bank platform, kindly verify this on your banking platform as well to ensure that the scheduled deposit has been amended or cancelled accordingly.

How do I make changes to my one-time and monthly deposits?

We will automatically allocate funds to the one-time deposits (if any) first, followed by the monthly deposits based on the monthly deposit amounts you indicate to us in each of your portfolios. 
 
As the Income portfolio only allows SGD deposits, any deposit made in USD will not be channelled into the Income portfolio. 
 
In the case that we receive an amount different from your deposit plans, we will allocate the funds proportionally based on how much you indicate to go towards each portfolio. So, if one portfolio has monthly deposits of $1,000 SGD, and another has $2,000 SGD, we will allocate any funds we get in a 1 to 2 ratio.

How does my money get allocated if I have multiple portfolios consisting of Income and other portfolios?

We will invest the entire amount you deposit. 
 
If you have more than one portfolio, we will allocate the funds proportionally based on how much you indicate to go towards each portfolio, first to One-time deposit plan, then to Monthly deposit plan.

What if I deposit more or less than what I have indicated in my deposit plan?

We display Total Returns, Time-weighted Returns, and Money-weighted Returns. The multiple ways of viewing your returns give you the flexibility to understand the performance of your individual portfolio(s) depending on how you wish to evaluate your portfolio(s).
 
What is Total Return?
Total Return is the simple return of all your portfolios’ returns in the currency terms you select to display.
 
What is Time-weighted Return?
Time-weighted Return (TWR) is commonly-used in the financial industry, making it an easy metric to compare returns between different portfolio managers. TWR measures the portfolio manager’s ability to generate returns, not the effects of an investor’s deposit and withdrawal behaviours. It does this by tracking performance from the first deposit made into a portfolio.
 
What is Money-weighted Return?
Money-weighted Return helps to gauge the effectiveness of an investor’s timing of deposits and withdrawals. It does this by including the effects of multiple cash flows by assigning a weight to each of your deposits and withdrawals. In other words, a deposit or withdrawal of $1,000 SGD has a lesser effect on your portfolio’s return figure than a deposit or withdrawal of $100,000 SGD. 
 
To learn more, read our article on <a href="https://www.stashaway.sg/r/how-stashaway-calculates-returns">how we calculate returns.</a>

How are my returns calculated?

For the Income Portfolio, you can choose to either reinvest the dividend payouts or have the payouts sent to your personal bank account.
 
However, if you choose SRS as a source of funds, the dividends will automatically be reinvested into your Income Portfolio.
 
All dividend payments are reflected in your "Transactions" tab.

Where do dividends from my Income Portfolio go?

Dividends from SG-listed securities are not subjected to any withholding tax.

Do my dividends get taxed?

You should get the payouts as soon as it’s distributed and so we don’t aggregate the underlying funds’ payouts to smooth out the distribution over the course of a year. 
 
Hence, the dividend payout is dependent on the schedule of each ETFs. There may be a month when a handful of ETFs schedule their payouts; there may be months in which none of the 6 ETFs distribute dividends and no income is paid out at all.

How often do payouts occur for the Income Portfolio?

<table style="border-collapse: collapse; width: 100%; margin-right: auto; margin-left: auto;" border="1">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Steps
</td>
<td class="wysiwyg-text-align-center" style="width: 40.4285%;">
Web Page
</td>
<td class="wysiwyg-text-align-center" style="width: 44%;">
Mobile application
</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Step 1
</td>
<td class="wysiwyg-text-align-center" style="width: 40.4285%;">
Click on  “Your Name”
</td>
<td class="wysiwyg-text-align-center" style="width: 44%;">
Click the “Transfer” button (top-right)
</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Step 2
</td>
<td class="wysiwyg-text-align-center" style="width: 40.4285%;">
“Withdraw/ Transfer”
</td>
<td class="wysiwyg-text-align-center" style="width: 44%;">
“Take money out”
</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Step 3
</td>
<td class="wysiwyg-text-align-center" style="width: 84.4285%;" colspan="2">
Select the Income Portfolio to withdraw from
</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Step 4
</td>
<td class="wysiwyg-text-align-center" style="width: 84.4285%;" colspan="2">
Enter your “Withdrawal Amount”
</td>
</tr>
<tr class="wysiwyg-text-align-center">
<td class="wysiwyg-text-align-center" style="width: 15.4286%;">
Step 5
</td>
<td class="wysiwyg-text-align-center" style="width: 84.4285%;" colspan="2">
“Confirm” your withdrawal and bank account details.
</td>
</tr>
</tbody>
</table>
 
You will then receive an email confirming your withdrawal request. If you encounter any issues, please feel free to reach out to us at <a href="mailto:support@stashaway.sg">support@stashaway.sg</a>.

How do I withdraw money from my Income portfolio?

Withdrawals can go to another bank account as long as the bank account has the same legal name associated with the StashAway account.

Can I withdraw to a bank account that is different from the one I originally made the deposit from?

For personal funds, the withdrawal process takes up to 2 to 3 business days from the Income Portfolio.
 
 For SRS funds, it takes up to 3 to 4 business days.
 
First, we will sell the securities on your behalf. Then, we will wire the money from our trust account to your bank account.
 
If you are withdrawing to an international bank account outside of Singapore, this may take longer and your bank may charge you conversion fees. Additionally, your bank may also charge you fees for receiving overseas telegraphic transfers - this fee varies from bank to bank and will be deducted automatically by your bank from the received amount. Kindly check with your bank for any fees they may charge.

When will my withdrawn funds from StashAway appear in my bank account?

Here are Income Portfolio's gross returns for the last four quarters, assuming that distributions are reinvested.
<img src="https://stashaway.zendesk.com/hc/article_attachments/14506507775897" alt="SG_Income__1_.png">
Past performance is not a guarantee for future returns. Do note that gross returns are not inclusive of fees. Last updated on 13 January 2023.

What are Income Portfolio’s past returns?

Questions about our SGD denominated, SG-focused Income Portfolio