We do not outsource customer service to third party providers. All our staff are trained in-house so that we have tighter controls over the onboarding process, and our Client Experience team does not forward customer documents to any other department in the company.
Access to our corporate network is only for authorized personnel and specific devices. We practice the Principle of Least Privilege, where we only assign just enough access for staff to perform his/her job. Hence only very limited staff has access to customer information.
We have to be compliant with the Personal Data Protection Act and MAS Technology Risk Management (TRM) Guidelines to attain and maintain our Capital Markets Services License.