How can I make a complaint?
You can reach out to us on any of the channels listed here: www.stashaway.sg/contact.
Our response timelines are as follows:
- Written acknowledgement to customers within 1 business days from the date of receipt of customer’s complaint;
- Interim response to inform the client that the complaint is being reviewed, if a final response has not been sent within 15 business days after the date of receipt of the client’s complaint;
- sending to the client within 30 business days after the date of receipt of the client’s complaint –
- a final response; or
- a written response informing the client of the reasons for the delay in the final response, an indicative reasonable timeframe, for a final response from the financial adviser, and the client’s right to refer the complaint to a approved dispute resolution scheme.