How can I make a complaint?
You can reach out to us on any of the channels listed here: https://www.stashaway.sg/contact
You can do so via the following:
- Send us an email at email@example.com
- Call us all at +65 6958 1052 (Mon-Fri, 9 am-6 pm, except public holidays)
- Send us a Whatsapp at +65 9877 0801
- Send us a Facebook Message
Our response procedures are as follows:
- Written acknowledgement to the complainant within 2 business days from the date of receipt of the complaint; The Client Experience agent that received the complaint will be considered as the Handling Officer (HO) of the case
Within 20 business days after the date of receipt of the complaint, the complainant should receive:
- a final response; or
- a written response informing of the reasons for the delay, an indicative reasonable timeframe for a final response from the financial adviser, and the complainant’s right to refer the complaint to an approved dispute resolution scheme.
For further escalation, the complainant can approach the Financial Industry Disputes Resolution Centre.