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Help Center - StashAway

Help Center

You can download the StashAway mobile app and explore our features, portfolios, and how you can create or add goals. Alternatively, you can open an account via our StashAway Web Application, click on the “<a href="https://app.stashaway.sg/register" target="_self" rel="undefined">Create account</a>” button located on the top-right of our website.
 
If you have any questions our support team will be happy to help! You can contact us at <a href="mailto:support@stashaway.sg" target="_self">support@stashaway.sg</a> or <a class="c-link" target="_blank" rel="noopener noreferrer" data-stringify-link="tel:+6569581052" data-sk="tooltip_parent" aria-describedby="sk-tooltip-487415">+65 6958 1052 </a>(9 am to 6 pm, Monday to  Sunday, excluding public holidays).
 
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How do I get started?

For Singapore citizen: Front and Back of National Registration Identification card
For Foreigners: Passport (minimum validity 6 months) and Proof of residence in form of utility bill/ phone bill/ bank statement dated within 3 months.
*Note: You can also verify your details using Myinfo.
**Note: If the current residence differs from the address on NRIC, additional documentation will be required.

What document would I need to open an account? 

Your personal information is collected primarily for the purposes of verifying your identity, customizing your investments (through understanding your investment knowledge, experience and needs) and meeting the requirements of all applicable laws and regulations including those pertaining to anti-money laundering and taxation.
 
You may refer to our <a href="https://www.stashaway.sg/legal/privacy-policy">Privacy Policy</a> for more information.

Why do you need to collect my personal information?

As per regulations by the Monetary Authority of Singapore (MAS), the minimum age required to open an account with StashAway is 18 years old, by birth date at the time of account creation.

How old do I have to be to open an account?

If you're using the Web Application: Log in to your StashAway account, click on "Your Name" &gt; choose "Settings" &gt; then “Security”
 
If you're using the Mobile Application: Log in to your StashAway account, click on “three horizontal lines on the top left part of the screen” &gt; choose "Settings" &gt; then “Security”
 
For your security purpose, this process will require two-factor authentication through an OTP message.

How do I change my password?

Yes, non-Singaporean and Singaporean PRs can open an account with us. However, we’re currently unable to offer our services to citizens and residents of certain countries, such as citizens/tax residents of the US and other countries that aren’t listed under the Gulf Cooperation Council (GCC).
 
Feel free to reach out to our Client Experience team for more information.
 
For those who are eligible to open an account with us, here’s what you can expect when investing with StashAway:
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I am not Singaporean/PR; can I open an account?

Due to the increasing operational complexity of managing investments for US tax residents, we don’t accept US tax residents as of January 2022.

 I'm a US Tax Resident; can I open an account?

For Singapore citizens and permanent residents, your tax identification number is your IC.
 
For non-Singapore citizens and permanent residents, you can find your tax identification number on your tax returns. For US citizens, this can be your social security number.

How do I find my taxpayer identification number?

Understanding your risk profile will guide our algorithms to recommend a portfolio composition that best fits your preferences and reaches your goals.

Why do you need to assess my risk profile?

<span data-sheets-value='{"1":2,"2":"You will need to complete a financial assessment because its results are used by our algorithm to determine and design the most appropriate, personalized portfolio for you. "}' data-sheets-userformat='{"2":573,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"12":0}'>Yes, you will need to complete a financial assessment with StashAway because its results are used by our algorithm to determine and design the most appropriate, personalised portfolio for you.

If I have already completed a risk profiling at another institution, do I need to complete it again at StashAway?

We ask you explicitly about your risk preferences during the initial financial assessment. Additionally, we give you the option to adjust the risk index for each portfolio as you wish.
 
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How do you understand my attitude towards risk?

During the account opening process, we ask questions about your preferences to gain an understanding of your current financial situation. 
 
In the financial assessment that customers are required to complete before opening an account, we ask about risk preferences, goals, current financial situations, and investment experience. 
We use this information to make recommendations for you. 
 
For example, based on the information you provided when filling out your profile, our algorithm may cap your risk limit.
 
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How is my portfolio personalised for me?

Your portfolios will only have the best ETFs. The curated ETFs are the largest, most liquid, most tradable, and most cost-effective ETFs with the lowest tracking error to the index and a sufficiently long track record. 
 
You can read more about our ETF selection criteria <a href="https://www.stashaway.sg/r/how-stashaway-selects-etfs" target="_self">here</a> and the list of funds that we use <a href="https://www.stashaway.sg/r/stashaways-etf-selection" target="_self">here</a>.
 
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How did StashAway choose the funds that are in my portfolio?

The financial knowledge assessment is designed to protect you from unnecessary risk. Depending on the outcome of your assessment, we may cap your risk level and you will not have access to our higher-risk portfolios.
 
To access the higher-risk portfolios, we highly recommend that you either watch our Investing Basics Presentation on our mobile app (available anytime) or attend our Investing Basics Live Webinar which happens every few weeks. They’re both free to watch and the presentation gives you insights into the following:
<ul>
<li class="RichText__StyledParagraph-sc-6vxzsr-0 gqgfpD wysiwyg-text-align-justify">Understanding the risk and return relationship</li>
<li class="RichText__StyledParagraph-sc-6vxzsr-0 gqgfpD wysiwyg-text-align-justify">What you should consider before making an investment</li>
<li class="RichText__StyledParagraph-sc-6vxzsr-0 gqgfpD wysiwyg-text-align-justify">Understanding your personal risk appetite and preferences</li>
<li class="RichText__StyledParagraph-sc-6vxzsr-0 gqgfpD wysiwyg-text-align-justify">Why your investment timeline is important</li>
</ul>
 
We also have other courses you can watch that will help you better understand your financial and investment plan. Once done, do email our Client Experience Team at <a href="mailto:support@stashaway.sg" target="_self" rel="undefined">support@stashaway.sg</a> and we will be able to open up all risk levels for you.
 
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How does the outcome of the financial assessment affect my portfolio risk settings?

Yes, you will need to complete a financial assessment with StashAway.
The results are used by our algorithm to determine and design the most appropriate personalised portfolio for you.

If I have already completed a CKA at another institution, do I need to complete it again at StashAway?

Typically, the restrictions on employee investments are related to insider dealings or conflicts of interest concerns. Therefore, it is not uncommon for companies to have confidentiality policies to restrict dealing securities in which one has possession of material non-public information concerning such securities or to require employees to disclose or obtain approval for trades in certain securities.
 
StashAway’s investment options consist of solely Exchange-traded Funds (ETFs), and we execute a passive management strategy through automated technology to execute trading decisions. Click <a href="https://www.stashaway.sg/r/stashaways-etf-selection">here</a> to see our ETF selection and <a href="https://www.stashaway.sg/r/how-stashaway-selects-etfs">here</a> to read more about our ETF selection criteria.
 
It is quite common that ETFs may be excluded from such trading restrictions, on the basis that the employee does not have control over the underlying basket of securities for each ETF. This is, of course, subject to specific company policies, which may differ, and some employers have restrictions on ETFs for particular employees. Therefore, we still recommend that you verify with your control room prior to investing with StashAway.
 
Additionally, we will be happy to provide a signed discretionary letter for customers working in financial institutions to fulfil their compliance requirements.
 
If you have any questions or need more information, please contact us at <a href="mailto:support@stashaway.sg" target="_self">support@stashaway.sg</a>.

I work at a bank; can I invest my money with StashAway?

For SGD deposits, there is no minimum deposit amount required. 
However, for USD deposits, there is a minimum deposit amount of $10,000 USD per deposit.
You have full discretion on how much and when you want to invest, including no minimum balance to maintain the account. You may also skip a month or two, resume, and withdraw whenever you wish. All without incurring charges or penalties.
*Note : For Income portfolio, there is a minimum balance required of SGD10,000.

Is there a minimum deposit or fixed amount I need to invest?

Depending on which bank you are transferring from, the instructions could vary. We’ve included the transfer instructions in your StashAway account. 
 
Mobile app: Clicking "Transfer" &gt; select "Put money in" &gt; select "Personal account" or "SRS account"&gt; select either "One-time deposit" or "Monthly deposit" &gt; Edit your deposit Plan and "Continue" &gt; you will find the PayNow and ibanking instructions.
 
Web app: Go to "Manage Deposits"&gt; select "Personal account" or "SRS account"&gt; select either "One-time deposit" or "Monthly deposit" &gt; Edit your deposit Plan and "Continue" &gt; you will find the PayNow and ibanking instructions.
 
Please note that for non-USD deposits to USD portfolios, our vendor will apply the current interbank rates for all currency conversions, ensuring the lowest cost possible.

How do I deposit funds into my StashAway account?

You can deposit money in any currency.
General &amp; Goal-based Portfolio: All currencies are accepted 
<ul class="wysiwyg-text-align-justify">
<li>SGD Deposits (no minimum amount) will have a currency conversion fee from SGD to USD and our vendor will apply the current interbank rates for all currency conversions.</li>
<li style="font-weight: 400;">USD Deposits requires a minimum amount of $10,000 USD per deposit</li>
</ul>
Income Portfolio: Only deposit in SGD is allowed (with a minimum deposit of SGD 10,000)
StashAway Simple Portfolio: Only deposit in SGD is allowed (no minimum deposit required)

What currency can I deposit in my StashAway account?

We accept deposits from Financial Institutions (FI) that are licensed by the Monetary Authority of Singapore (MAS). You can refer to a list of FIs that are licensed <a href="https://eservices.mas.gov.sg/fid/institution">here</a>. 
 
If you make a deposit from an FI that is not licensed by MAS, we may reject the deposit and return the funds to the sender. 
 
Please note that acceptance of your funds will be subject to our Anti-Money Laundering (AML) checks.

What Financial Institutions do you accept deposits from?

You can find your unique reference code by; 
 
Mobile Application: Click the "Deposit" icon on the Home page &gt; Choose between “Personal account” or “SRS account” &gt; Then select "eGIRO or Manual Deposit" &gt; Select “one time or monthly deposit” &gt; Enter “the amount you want to transfer to your portfolio(s)” &gt; Select “Your bank” &gt; Under "Your reference code"
 
Web Application: Click on your "Name" on the top right navigation bar &gt; Select "Settings" &gt; Under "Reference code"

Where can I find my unique reference code?

If the transfer was from an account under your name, we will be able to manually link it to your StashAway account. Once we receive it, we will send you a receipt confirmation, either on the same day or the next business day.
 
To avoid this issue for future transfers, kindly add us as a payee and include your unique reference code in Initials/ Message/ Reference/Description/My Name field as part of payee setup.
Once this is done, subsequent deposits will reflect your unique reference code. We are then able to link your funds to your StashAway account promptly, expediting the investment process.
 
You can view our transfer instructions by going to your mobile app and clicking the "Three horizontal lines" on the top left of the Home page&gt; Select "Transfer funds" &gt; Then click "Put money in" &gt; Choose between “Personal account” or “SRS account” &gt; Then select "eGIRO or Manual Deposit" &gt; Edit "Deposit plan"&gt; "Deposit Instructions".
For the web app, you can click the "Manage Deposits" tab&gt; Then select "Personal Account"&gt; Edit "Deposit Plan" &gt; "Deposit Instructions."
 
Please contact our Client Experience team at <a href="mailto:support@stashaway.com">support@stashaway.sg</a> if you'd like more info.

What if I forgot to include the unique reference code when I made a deposit?

The funds will be reflected in your StashAway account within 1 to 2 business days. Kindly note that non-local bank transfers may take longer due to extra verification measures. Once we have received your deposit and linked it to your StashAway account, you will receive a receipt confirmation email from us.
 
Thereafter, you can expect to see your funds invested when the US market opens within 1 to 2 business days.

I've set up my transfers, now what?

Your bank may take some time to process the deposit request before the transfer reaches us. For example, interbank transfers may take up to 1 to 2 business days.

Why do transfers not happen immediately?

Here are the timelines for different portfolios:
 
Personal Funds
<ul>
<li>
General Investing (StashAway and powered by BlackRock®) &amp; Goal-Based Investing portfolios, Thematics portfolios, ESG portfolios, Flexible Portfolios and Income portfolio takes 2-3 Business Days
</li>
<li>StashAway Simple™ takes up to 1-2 Business Days
</li>
</ul>
SRS Funds
<ul>
<li>
General Investing (StashAway and powered by BlackRock®) &amp; Goal-Based Investing portfolios, StashAway Simple™ portfolios, Thematics portfolios, ESG portfolios, Flexible Portfolios and Income portfolio takes 3-5 Business Days
</li>
<li>StashAway Simple Plus takes up to 4-6 Business Days</li>
</ul>
 The funds will usually be invested that same night (depending on the time of deposit) when the market opens and are reflected in your account the following business day, if not, the following business day. If your funds reach our DBS Trust account before noon on a business day, it will be linked to your StashAway account on the same day. You will also receive an acknowledgement email from us.
Please note that deposits sent from outside of Singapore and USD deposits may take longer due to extra verification required by regulations and a longer processing period.
 
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How does my money get invested from the moment I made a deposit?

We will automatically allocate the funds to the one-time deposits (if any) first, followed by the monthly deposits based on the monthly deposit amounts you indicate to us in each of your portfolios. 
 
In the case that we receive an amount different from your deposit plans, we will allocate the funds proportionally based on how much you indicate to go towards each portfolio. So, if one portfolio has monthly deposits of $1,000 SGD, and another has $2,000 SGD, we will allocate any funds we get in a 1 to 2 ratio.

How does my money get allocated if I have multiple portfolios?

If you're using the Web Application: Log in to your StashAway account, click on "Your Name" &gt; "Settings" &gt; "Bank accounts" 
 
If you're using the Mobile Application: Log in to your StashAway account, click on the “three horizontal lines” at the top left corner of the screen &gt; "Settings" &gt;  "Bank accounts"

How do I change the bank details linked to my account?

Yes, you can! 
There is no limit to the number of goals and portfolios you can have in your StashAway account.
However, for StashAway Simple portfolio, you can only have 1 funded with your personal funds and 1 funded with your SRS account.
Do note that once you made a full withdrawal from one of your portfolios, the portfolio it will be automatically deleted.

Can I have multiple goals?

<span data-sheets-value='{"1":2,"2":"Your unique reference code is for linking all of your deposits (to any and all goals) to your StashAway account. Including your reference code in all depsits (one-time or monthly) will expedite this process, allowing us to invest your money more quickly. For detailed instructions on how to set up transfers and where to include your unique reference code, please refer to \"Transfer Instructions\"."}' data-sheets-userformat='{"2":769,"3":[null,0],"11":4,"12":0}'>Your unique reference code is for linking all of your deposits (to any and all goals) to your StashAway account. Including your reference code in all deposits (one-time or monthly) will expedite this process, allowing us to invest your money more quickly.
<span data-sheets-value='{"1":2,"2":"Your unique reference code is for linking all of your deposits (to any and all goals) to your StashAway account. Including your reference code in all depsits (one-time or monthly) will expedite this process, allowing us to invest your money more quickly. For detailed instructions on how to set up transfers and where to include your unique reference code, please refer to \"Transfer Instructions\"."}' data-sheets-userformat='{"2":769,"3":[null,0],"11":4,"12":0}'>For detailed instructions on how to set up transfers and where to include your unique reference code, please refer to "Transfer Instructions" under Transfer Information in Transfer page.
<span data-sheets-value='{"1":2,"2":"Your unique reference code is for linking all of your deposits (to any and all goals) to your StashAway account. Including your reference code in all depsits (one-time or monthly) will expedite this process, allowing us to invest your money more quickly. For detailed instructions on how to set up transfers and where to include your unique reference code, please refer to \"Transfer Instructions\"."}' data-sheets-userformat='{"2":769,"3":[null,0],"11":4,"12":0}'>Your funds will be allocated to your portfolios based on the amount(s) you enter on Deposit Plan in your StashAway account. In the case that we receive an amount different from your deposit plans, we will allocate the funds proportionally based on how much you indicate to go towards each portfolio, first to one-time transfers, then to monthly transfers.

I have multiple portfolios. How should I use my reference code?

If you're using the Web Application
To make changes to your goal(s), kindly log into your account and click the "Investments" tab &gt; click on "Goals" tab &gt; click on the investment goal you would like to change &gt; go to the "Portfolio" tab &gt; click "Adjust Risk".
 
If you're using the Mobile Application
To make changes to your goal(s), kindly log into your account and click "Home" tab &gt; Under "My investments", select a portfolio that you would like to make changes to &gt; click on the "Three vertical dots" at the top right corner of the screen &gt; click "Adjust Risk".

How do I make changes to my Investment Goals?

To update the instructions for One-time or Monthly Deposit, kindly refer to the following:
 
Web App: Select  "Manage Deposits" &gt; Choose either "Personal Account" or "SRS Account" &gt; Select either update one-time or monthly deposit plan &gt; Proceed to update the amount &gt; Click “Continue" &gt; "Confirm" and "Done" to complete the update.
 
Mobile App: Click the "Deposit" icon on the Home page &gt; Choose between “Personal account” or “SRS account” &gt; Then select "eGIRO or Manual Deposit" &gt; Select “one time or monthly deposit” &gt; Click "Modify" and select "Edit deposit amount" &gt; Proceed to update the amount &gt; Click “Continue" and "Done" to complete the update.
 
Please note that for USD deposits, there is a minimum amount of $10,000 USD for each deposit.
 
If the recurring payment is being made via standing instruction from your bank platform, kindly verify this on your banking platform as well to ensure that the scheduled deposit has been amended or cancelled accordingly.
 
Kindly note that making an amendment to a one-time or monthly deposit plan before we receive your funds will replace any previous one-time or monthly deposit plan. Hence, our system will allocate the funds based on the latest one-time or monthly deposit plan when our bank receives the funds.
 
If you wish to change your deposit currency, please go to “Account” &gt; “Settings” &gt; “Deposit Currencies” and choose the desired currency.

How do I make changes to my one-time and monthly deposits?

Yes; you can stop and resume anytime you wish. You are never bound to deposit plans, and will never be charged a fee for changing your deposit plans.

Can I stop sending deposits for a few months and resume investments after?

For security purposes, we limit one account per person. However, you can have multiple portfolios and goals in a single account.

Can I open multiple accounts?

Not at the moment but it is in the pipeline. In the meantime, we accept deposits from joint bank accounts.

Can I open a joint account?

Not at the moment. However, we do have joint accounts in the pipeline.

Can I add a beneficiary to each goal?

To make a transfer between portfolios:
 
1) Web Application
On the top right of your screen, click on "Your Name" &gt; select “Withdraw/Transfer” &gt; click to “Want to transfer funds from one portfolio to another” &gt; from there, select which portfolio to transfer from and to and enter the amount &gt; click “Continue” and “Confirm” to complete the transfer.
 
2) Mobile Application
On the main page, click “Transfer” &gt; under 'Within StashAway', select “One-time transfer” or "recurring transfer from Simple" if you wish to transfer from Simple portfolio &gt; select which portfolio to transfer from, enter the amount and to which new portfolio &gt; click “Continue” and “Confirm” to complete the transfer. 
 
Transfer timelines for our portfolios, in the number of business days:
<img src="https://stashaway.zendesk.com/hc/article_attachments/11219038338201" alt="image__4_.png" width="1049" height="436">

Can I transfer funds from one goal to another?

There are three payout tiers in the CPF plan. The monthly payments are based on how much you have at age 55. See below for the ranges, but also visit the CPF website for any updates here: <a href="https://www.cpf.gov.sg/members/schemes/schemes/retirement/cpf-life">https://www.cpf.gov.sg/members/schemes/schemes/retirement/cpf-life</a>
<ol>
<li style="font-weight: 400;">$83,000 SGD --&gt; expected payout per month is $700 to $750 SGD</li>
<li style="font-weight: 400;">$166,000 SGD --&gt; expected payout per month is $1228 to $1383 SGD</li>
<li style="font-weight: 400;">$249,000 SGD (max amount allowed in retirement account) --&gt; Expected payout per month is $1800 to $2000 SGD</li>
</ol>

How do I know how much my CPF monthly payout will be when I retire?

1. General &amp; Goal-based Investing portfolio 
<ul class="wysiwyg-text-align-justify">
<li style="font-weight: 400;">All dividends of US-listed securities are subject to 30% dividend withholding tax and the QII (Qualified Interest Income) rule. The latter rule applies to US-domiciled funds, especially US government bonds, of which some of the dividend withholding taxes can be claimed back. Our broker will do this on your behalf. </li>
<li style="font-weight: 400;">These taxes are applicable as long as you own US-listed assets, regardless of whether the assets were bought through StashAway, or via your own broker.</li>
</ul>
2. For Income Portfolio, 
<ul class="wysiwyg-text-align-justify">
<li style="font-weight: 400;">Dividends from SG-listed securities are not subjected to any withholding tax.</li>
</ul>
Additionally, these taxes are held at source and would have already been deducted from the dividend payments shown on your 'Transactions' tab.

Do my dividends get taxed?

You can make any changes to your account by logging into your StashAway account.
 
To make changes to your goal or to delete it, you can do the following:
Web App
1) Select the Portfolio you would like to edit
2) Click on “More actions”
 
Mobile App
1) Select the Portfolio you would like to Edit
2) Click on the 3 vertical dots on the top right-hand corner of your screen
3) You can make the changes you want
 
Note that if you choose to make changes to the monthly deposit amounts, you must also indicate those changes in your bank account standing instructions.

How do I make changes or delete my goal?

Yes, you can. You can do so through:
1) Web App
Go to your name on the right top of your screen &gt; click on "Withdraw/Transfer" &gt; click the intended portfolio &gt; adjust the slider according to your desired withdrawal amount and click "Continue" to proceed.
​​
2) Mobile App
Click the "Three horizontal lines" on the top left part of the screen &gt; select "Transfer funds" and choose "Take money out" &gt; click the intended portfolio &gt; enter the amount according to your desired withdrawal amount &gt; select your bank account number and click "Continue" to proceed.​​

Can I withdraw at any time?

If you'd like to make a withdrawal, you can do so through: 
 
1) Web App
Click on your name at the top right of your screen &gt; click on "Withdraw/Transfer" &gt; click on the intended portfolio &gt; adjust the slider according to your desired withdrawal amount and click "Continue" to proceed.
 
2) Mobile App
Click the "Three horizontal lines" on the top left part of the screen &gt; select "Transfer funds" and choose "Take money out" &gt; click the intended portfolio &gt; enter the amount according to your desired withdrawal amount &gt; select your bank account number and click "Continue" to proceed.​​
 
You will then receive an email confirming your withdrawal request. If you encounter any issues, please feel free to reach out to us at <a style="background-color: #ffffff;" href="mailto:support@stashaway.sg">support@stashaway.sg</a>.

How do I withdraw money from my StashAway account?

Yes, you can, if you have previously deposited USD in your StashAway account. 
 
If you have only deposited SGD but are withdrawing to a USD bank account, your bank may charge you fees when receiving the fund, such as exchange rate and transactional fees, for the transaction.

Can I withdraw in USD to a USD account?

You can expect the withdrawal process to take approximately 2 to 3 business days for both our Global Portfolio and Income Portfolio. As for the Simple Portfolio, the process would take approximately 3 to 4 business days.
 
First, we will sell the securities on your behalf. Then, we will wire the money from our trust account to your bank account.
 
If you are withdrawing to an international bank account outside of Singapore, this may take longer and your bank may charge you conversion fees. Additionally, your bank may also charge you fees for receiving overseas telegraphic transfers - this fee varies from bank to bank and will be deducted automatically by your bank from the received amount. Kindly check with your bank for any fees they may charge.

When will my withdrawn funds from StashAway appear in my bank account?

If any of your personal details change for any reason, please contact our Client Experience team at <a href="mailto:support@stashaway.sg">support@stashaway.sg</a> so that we may update your records accordingly.

I have moved. What do I need to do?

<span data-sheets-value='{"1":2,"2":"Yes, you will still have full access and ownership to your account. Please send us your new ID for our verification and records."}' data-sheets-userformat='{"2":769,"3":[null,0],"11":4,"12":0}'>Yes, you will still have full access and ownership to your account. Please<span data-sheets-value='{"1":2,"2":"Yes, you will still have full access and ownership to your account. Please send us your new ID for our verification and records."}' data-sheets-userformat='{"2":769,"3":[null,0],"11":4,"12":0}'> send us your new ID for our verification and records.

What if my EP, LTVP, etc. expires, do I still have access to my account?

There is no lock-in period. You can close your account or withdraw part of your assets at any time.

For how long am I locked into my StashAway account?

All businesses may indicate their interest to open an account with us. Do reach out to us via email <a href="mailto:support@stashaway.sg">support@stashaway.sg</a> or WhatsApp at +65 6958 1052 and let us know your company type for us to assist you in your account opening.

Can I open a Corporate account with StashAway?

Kindly drop us an email with title: “Corporate Account Opening” at <a href="mailto:support@stashaway.sg">support@stashaway.sg</a> or via WhatsApp at +65 6958 1052. When reaching out to us, do kindly indicate your company type. Our Client Experience team will reach out to you via your preferred mode of communication within the same business day and share more information on the next step of your corporate account opening.

How do I open a Corporate account with StashAway?

Depending on the type of your business, the required documents may differ. As such, we will be providing you with a document checklist and an onboarding package to assist you in your account opening.

What forms do I need to submit to open a corporate account?

To see your portfolio details, log in to your StashAway account, and select the portfolio you wish to see. 
There, you will be able to see your asset allocation, the ETFs in which we invest, your deposit plan, and your risk settings. 
You can also edit these settings at any time.

Where can I see my portfolio details?

You are free to monitor your portfolios whenever you wish, and we recommend that you do this at least as frequently as you deposit funds.
Your Net Asset Value (NAV) is updated every business day. But, since we also monitor your portfolios 24/7 and perform adjustments (such as rebalancing and/or re-optimisation) when necessary, you don't have to check in if you don't want to.

How often should I monitor my portfolios?

Our Investment team periodically assesses the fair value of the ETFs we invest in. When one is overpriced, it is excluded from all portfolios. When this ETF is fairly valued again, it will be re-introduced into the appropriate portfolios.

Why doesn't a particular ETF get picked for my portfolio, regardless of risk level?

Frequently asked questions about opening an account and the app